Aspiring Better Human
Museum Leadership. Visitor Experience. Operational Excellence.
Museum Consulting & Advisory Engagements
Visitor Experience | Operations | Leadership Culture
Partnering with museums to strengthen teams, improve performance, and navigate institutional change.
Selected Museum Engagements
Interim Director of Visitor Services | 2026–Present
Leading an assessment of Visitor Services and frontline operations, with a focus on strengthening the visitor experience, supporting staff, improving systems, and using data to inform future decisions.
The Frick Collection
Visitor Experience Consultant | 2024–2025
Advised on visitor experience strategy and operational planning in preparation for the museum’s April 2025 reopening, with a focus on frontline operations, visitor flow, and creating a welcoming public experience.
New Museum
Visitor Experience Advisor | 2022–2023
Provided advisory support on visitor services operations and organizational structure, helping strengthen frontline practices, team effectiveness, and the overall visitor experience.
Museum of the American Revolution
Frontline Training Consultant | 2026
Through Museum Revenue Partners, developed and delivered specialized museum store training focused on visitor engagement, service excellence, and strengthening the confidence and effectiveness of frontline retail teams.
Children’s Museum of Manhattan
Guest Experience Advisor | 2022–2024
Supported visitor experience improvements and operational planning before assuming responsibility for museum operations, including facilities, security, technology, and frontline services during a period of institutional transition.
Core Work
Operational Assessment
Evaluate systems, staffing models, workflows, and service delivery to identify opportunities for stronger performance and greater efficiency.
Visitor Experience
Design and strengthen visitor-facing strategies that improve hospitality, flow, consistency, and the overall human experience across all touchpoints.
Frontline Team Training
Equip staff with practical tools for service excellence, communication, confidence, and de-escalation in public-facing environments.
Leadership Culture Workshops
Support leaders in building healthier team cultures rooted in accountability, empathy, trust, and people-first leadership.
Strategic Planning Facilitation
Guide organizations through thoughtful planning that aligns mission, operations, leadership, and growth.
Interim Executive Advisory
Provide experienced senior-level guidance during periods of transition, change, or organizational complexity.
Our Approach
Working with museum boards and leadership teams to navigate operational challenges, organizational change, and opportunities for growth.
Engagement formats include:
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Advisory engagements
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Workshops
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Strategic consulting projects
Based in New York City with a global perspective.
Note: We take on a limited number of engagements. If this resonates, feel free to reach out.